AIR app installation: "Sorry, an error occurred."


my client getting message when try install latest version:

"sorry, error has occurred"

"the application not installed because application name exists @ selected installation location. try installing different location."

why won't update/overwrite old version? don't error message on machine.

are sure they're not uninstalling older version first?
usually when uninstall leaves folder none of files behind, enough air think application still installed.

i double check , make sure they're not uninstalling first, installer/replace function handle new version , overwriting old.


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